Client Resources

Complaints and Dispute Resolution

We are keen to resolve your complaint as quickly as we can and clear up any misunderstandings.  If you are not satisfied with our service or financial advice, you can make a complaint by:

Call:         0800 299 3100
Email:       insure@gregan.co.nz
Write to:   PO Box 11704, Ellerslie, Auckland 1542

We will follow our internal complaints process:

We will consider your complaint and work with you to resolve it.

Where possible, we try to resolve your complaint within 2 business days.

If we are unable to resolve your complaint within 2 business days, we will formally acknowledge receipt of your complaint and provide an estimate of the timeframe for a fuller response.

We will provide information about Financial Services Complaints Limited (‘FSCL’), our external dispute resolution scheme, that may help to investigate or resolve your complaint.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact FSCL.  FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.

Call:         0800 347 257
Email:       complaints@fscl.org.nz
Write to:   PO Box 5967, Wellington 6140

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

Duty of Disclosure

When you apply for an insurance contract you have the duty to disclose to the Insurer all facts that are material to the risk, that you know (or could reasonably be expected to know) which would influence the judgement of a prudent Insurer.

You have this same duty to disclose each time you renew, extend or whenever you make any changes to an insurance contract.

These duty of disclosure examples are intended as a guide only. If you are uncertain whether you need to disclose or not, when in doubt disclose.