Call us today on

0800 299 3100

Client Resources

Our Client Resources are for the benefit of our existing and potential new clients to make it smarter and easier to deal with us.

 


 

Complaints and Dispute Resolution

Gregan & Company Limited is a general insurance broking practice registered to provide financial services in New Zealand by the Financial Markets Authority (FMA) as a Registered Financial Adviser under number FSP30581.

 

If you are not satisfied with the service you have received from us you should contact us. We have an Internal Complaints Handling and Dispute Resolution procedures and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone on      0800 299 3100 by e-mail at insure@gregan.co.nz or in writing. Your concern or complaint will then be reviewed.

 

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or by calling FSCL on 0800 347 257.

 

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

 

Our Disclosure Statement is available here or at our offices.

  

Duty of Disclosure

When you apply for an insurance contract you have the duty to disclose to the Insurer all facts that are material to the risk, that you know (or could reasonably be expected to know) which would influence the judgement of a prudent Insurer.

 

You have this same duty to disclose each time you renew, extend or whenever you make any changes to an insurance contract.

 

These duty of disclosure examples are intended as a guide only. If you are uncertain whether you need to disclose or not, when in doubt disclose.

Forms Downloads

Our claims employees can be contacted on claims@gregan.co.nz

 

To assist you to make it smarter and easier for you we have a number of key claim forms to view and print the following PDF Claim Forms you will need to have an Adobe Reader installed.

 

Claims Management Procedures 

Motor Vehicle Claim Form

General Personal Claim Form

General Commercial Claim Form

 

 

 

General Downloads

Our insurance broking advisers can be contacted on insure@gregan.co.nz

 

To assist you to make it smarter and easier for you we have a number of key forms to view and print the following PDF General Forms you will need to have an Adobe Reader installed.

 

Broker Authority Letter

Declaration Form

Disclosure Statement